Refund policy

RETURNS, EXCHANGES, REFUNDS & CANCELLATION POLICY

Last Updated: September 2026

At XABARWAN™, we want you to be satisfied with your purchase. Please review the conditions below before requesting a return, exchange or refund.

RETURNS

Eligible products may be requested for return within 7 days of delivery.

To qualify for a return:

The product must be unused and unworn.
The product must not have been washed.
Original tags must remain attached.
The product should be returned in its original packaging.
The product must not have stains, perfume, body odour, alterations or signs of wear.
The customer must provide the relevant order number or proof of purchase.

Products returned in a used, damaged or unsellable condition may not be eligible for return.

Non-Returnable Products

Returns may not be accepted for:

Used or washed products
Products without original tags
Products damaged after delivery
Products altered by the customer
Gift cards, where applicable
Products clearly marked as Final Sale or Non-Returnable

This does not limit the customer's applicable rights where a product is defective, damaged, incorrectly supplied or materially different from the product ordered.

EXCHANGES

Customers may request a size exchange within 7 days of delivery, subject to product and size availability.

The replacement size will be dispatched after the original item has been received and inspected where applicable.

If the requested replacement size is unavailable, we may offer an alternative available size, store credit or another appropriate resolution.

Exchange availability is not guaranteed.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive:

A damaged product
A defective product
An incorrect product
An incorrect size different from what you ordered

please contact us as soon as reasonably possible.

Please provide:

Order number
Clear photographs of the product
Photographs of the packaging where relevant
A short description of the issue

Video evidence may be requested where reasonably required to verify the issue.

After verification, XABARWAN may arrange an exchange, replacement or refund as appropriate.

REFUNDS

Once a returned product is received, it will be inspected.

If the refund is approved, it will generally be processed to the original payment method where technically possible.

After a refund has been initiated, banks or payment providers may take approximately 5–7 business days or longer to reflect the amount in the customer's account.

Actual banking timelines are controlled by the relevant bank or payment provider.

Original shipping charges may not be refundable for discretionary returns unless otherwise required by applicable law or where the order was incorrectly supplied, damaged or defective.